Returns Policy

FPS Returns Policy

PRODUCT RETURNS

FPS will at its discretion accept the return for credit of product or products purchased from FPS by the customer subject to the following arrangements and conditions.

a) Returns will only be accepted and credit given where the following criteria are met:

  i) The Product must be returned to FPS within 30 days of the original delivery date to the Customer

  ii) The Product must have originally been purchased by the Customer from FPS and be the original Product in the original packaging supplied

  iii) The Product must be:

1. in a re-saleable condition;
2. not fitted or marked;
3. complete and working;
4. packaging not defaced in anyway;
5. in the case of non re-sealable packaging, unopened and undamaged;
6. where supplied in tamper evident packaging, that packaging must not have been opened

  iv) The returned Product must be accompanied by details of the original documentation, including invoice/ advice note number, purchase date and customer name

b) FPS will endeavour to credit the value of the returned Product to the Customer’s account (minus postage costs) within 48 working hours wherever possible. Bank and credit card operators will have their own SLA’s for funds being returned to individuals accounts.

  i) Any queries about such refund must be raised within 30 days of that refund being issued

  ii) If a return has been made and the Customer wishes to query either the value of the credit raised, whether a credit has been raised or why a return has been rejected, that must be done with 90 days of the return, otherwise FPS has no further obligation relating to that return 

c) Charging arrangements for returned Product are as follows:

  i) Where Product is returned and FPS have arranged the courier, £4.95 will be deducted from the value of goods returned for credit, to cover courier costs incurred.

To arrange returning of items please contact customer services –

Email - [email protected]

Tel - 03300 022 089

Items will need to be sealed in a box and addressed to the following returns address –

Address - 5 Parkway Rise, Sheffield S9 4WQ

NAPA Racing Returns

Faulty Items

If your item is faulty, we are happy to offer you an exchange or a refund within 28days of purchase or delivery and therefore require proof of purchase and an image showing the damage. Any claims made after this date will not guarantee a refund or exchange. We don’t offer exchanges, refunds, or repairs if your item is faulty due to accidental damage, neglect, misuse, or normal wear and tear.

Changed Your Mind

You can return your item within 28 days even if you have opened it for inspection. It must be returned as new and in its original packaging along with proof of purchase. We are unable to accept any items that have been returned outside of the 28 day returns period. For hygiene reasons, we cannot accept returns or offer refunds on caps, bobble hats and water bottles.

To start your return, please fill in the following form NAPA Racing Returns & Exchange (jotform.com)

If you have any issues, please contact [email protected]